FAQ

How does CANATRACE work? What is the process to register? How do I set up my dashboard?
Enter your business name and logo and hit submit. Within 24 hours you will receive an email notification that your COVID Screening Tool is ready for use. This email will also contain your personal QR code to display to customers and employees so they can scan the code to begin the screening process. The email will also contain instructions on how to access the administration screen so you can manage your dashboard.
How do my employees/customers use CANATRACE?
Once CANATRACE is set up for your business, all you need to do is display the QR code so customers/employees can scan it. They scan the code which takes them to a unique page for your business. They then submit their contact information and answer the screening questions based on local legislation. Once completed they receive a green check mark to show you they have completed the process.
How much does CANATRACE cost?
CANATRACE™ is a free, fast, secure and bilingual solution for businesses to collect patron and employee information per city guidelines across Canada.
Will I have to pay for CANATRACE in the future?
CANATRACE™ will always be free, you will never have to pay for it’s use. CANATRACE™ started as an idea to help local businesses across Canada as they struggled to bring customers back and we remain committed to helping you.
If rules change in my province how do I change my questionnaire accordingly?
Enter your business name and COVID regulations are constantly evolving. Our data fields and templates are regularly updated to reflect the local and Provincial guidelines (including colour zones) so you don’t have to take that on or worry. If something isn’t there that you need, let us know, we will get it done at no cost to you. For more information you can visit your provincial or municipal website.
What employee/customer information do I need to collect according to government regulations?
COVID regulations vary by province and municipality. Our data fields and templates are regularly updated to reflect the local and Provincial guidelines (including colour zones) and include all the data fields for the information you need to collect. If something isn’t there that you need, let us know, we will get it done at no cost to you. For more information you can visit your provincial or municipal website.
Once I have registered for CANATRACE how long will it take for my page to be set up?
We want to get your business up and running as quickly as we can. Please allow for 24 hours to 2 days for someone to follow up with you directly with your personalized page.
How can I let my customers know about CANATRACE?
Our toolkit has everything you need to show your customers that they come first; you care about their health and data safety. Your toolkit contains everything you need to support your customer interactions: Post on Social Media, use stickers and GIFs, display in store. You can download it directly from our website. Don’t see something you need? Email us and we would be happy to create it for you.
Is my customer & employee data safe?
Your customer&employee data security is of upmost importance to us. Our platform has been validated to be secure.
What should I do if an employee/customer test positive or contacts COVID-19?
Si vous êtes informé qu’une personne ayant visité votre établissement a été infectée, il vous suffit de nous contacter, et nous fournirons aux autorités sanitaires locales une liste de tous les clients qui pourraient avoir été exposés.
What is contact tracing/active tracing?
Contact tracing is the process for collecting your customer and employee data so that you can notify them in case of exposure to COVID-19 in your establishment. Each province and municipality has their own rules for on what data needs to be collected.
Are people required to to give information for contact tracing for COVID-19?
Depending on the province, it is either mandatory or recommended for public health. We believe that by collecting customer data we can help to keep Canadians safe and prevent further spread. For more information you can visit your provincial or municipal website.
What will happen with personal information?
We adhere to Canadian data and policy protection legislation. All data is kept in a secure database for 30 days and will only be used in case of COVID-19 exposure.
How long is data stored?
After 30 days all data is permantly removed from our database.
How do I keep my customers and employees safe?
We believe that by collecting customer data we can help to keep Canadians safe and prevent further spread. Sign up for CANATRACE today. For more information you can visit your provincial or municipal website.
Should I be screening my employees/customers for a temperature check?
COVID regulations vary by province and municipality. Please check local health guidelines to confirm if you need to check employees temperatures. Our data fields and templates are regularly updated to reflect the local and Provincial guidelines (including colour zonestemperature check) and include all the data fields for the information you need to collect. If something isn’t there that you need, let us know, we will get it done at no cost to you. For more information you can visit your provincial or municipal website.
How can I keep up to date on the latest COVID measures?
For more information, click to visit your provincial or municipal website.
Can I customize the questions?
Our data fields and templates are regularly updated to reflect the local and Provincial guidelines (including colour zonestemperature check) and include all the data fields for the information you need to collect. If something isn’t there that you need, let us know, we will get it done at no cost to you.
If I have more than one location do I need to register them seperately?
Based on customer feedback we have updated our templates to allow for you to register multiple locations under one company name. If something isn’t there that you need, let us know, we will get it done at no cost to you. For more information you can visit your provincial or municipal website.
Which locations / businesses can use CANATRACE?
CANATRACE is already being used in doctor’s offices, medical centres, restaurants, offices, movie theatres, construction sites, gyms and catering. CANATRACE can be used in any location where customer or employeed data needs to be captured for COVID tracing purposes.
Why did you build CANATRACE?
CANATRACE™ started as an idea to help local businesses across Canada as they struggled to bring customers back. We believed that we could use our expertise in movement science and data security to provide businesses with a fast, secure, solution to collect patron and employee information per city guidelines, so they could ease their customers concerns and eliminate the pain of manual data collection and security. We wanted to make it accessible to any business that requires a solution during these difficult economic times, that’s why our platform is free.
Can other businesses access my data?
No. CANATRACE does not store customer/employee data in a single repository. Each user visit is unique, and all customer/employee data is purged after a 30 day period.
Is an app required?
No. You don’t have to install anything. As long as you have a computer, phone, or tablet that’s connected to the Internet you’ll be able to use CANATRACE.
Where is the data stored?
All data is stored in a dedicated, secure Data Centre in Toronto, Canada. All border-security, systems access, firewall policy, and 24/7 monitoring and health status-checking is fully managed and fanatically guarded. Our fully redundant Private Cloud environment is run from a SSAE 16 certified Data Centre. Located at a primary North American telecommunications hub and critical onramp to all major cloud and SaaS providers (including Amazon Web Services and Azure) your COVID Screener Online Tool exists at a connection point for corporate data networks, Internet peering, and critical storage facilities. Our environment has been specifically designed to accommodate the highest standards of security, reliability, and connectivity.
How do I receive technical support?
Contact us at info@groundlevelinsights.com
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